The Troy Dolan Group is a management consulting firm specializing in Customer Experience Management (CEM). Our services further our clients brand recognition and increase customer loyalty, resulting in greater market share and profitability. In today's market place most services have become commodities. The only way to differentiate yourself from your competitors is deliver a superior and memorable customer experience. At The Troy Dolan Group we offer an array of services to help you measure and benchmark your current level of customer service. Typically, this is done through our Mystery Shopping and Customer Survey tools. But, this is just the beginning. After this critical and objective data has been gathered, a team of consultants, with experience in your industry, will develop an action plan for improvement. We recognize each client is different and will require a unique approach to improving their customer experience. We do not have a "cookie cutter" approach. We will work with you as a true partner and develop a strategy that will work best for your organization. By combining the latest technology, specific expertise for your industry and dedicated personal service The Troy Dolan Group can deliver the results you need to set you apart from your competition.