The Troy Dolan Group Acquires Customer 1st Londonderry, NH, March 1, 2010 - The Troy Dolan Group has acquired Customer 1st mystery shopping and onsite inspection firm, headquartered in Greensboro, NC. This acquisition will give The Troy Dolan Group greater presence in the southeast as well as exposure to the national customer base of Customer 1st. Carl Phillips, director of Customer 1st, is excited about the acquisition and the experience The Troy Dolan Group already has in the industry. Phillips says, "This acquisition will give Customer 1st access to state of the art client reporting systems that track and report valuable customer experience trends. The acquisition also allows us to schedule and train on a more regional level, giving us direct exposure to those representing Customer 1st to our clients throughout the US and Canada". The Troy Dolan Group is a full service Customer Experience management firm, offering an array of services for companies to measure and improve the overall customer experience. Tim Rooney, President of The Troy Dolan Group, likes how well the Customer 1st business complements TDG’s current client demographic. "Carl Phillips and Customer 1st have an excellent reputation in the Mystery Shopping and On-Site Inspections arena. Their strength dealing with the direct customer in a variety of industries, including banking, retail and fast food, is a great complement to our currently strong position working with third party Market Research and Advertising firms. Through our BMA division, we represent many third party clients, such as AC Nielsen, Nielsen Media Research, Lieberman, RPM, Radius, Zimmerman, J.D. Power and many more. The Customer 1st acquisition is a great fit for us and will allow us to strengthen our position in both the direct and third party markets. We are very pleased Carl and his team will remain onboard with us to run our Customer 1st division." The Troy Dolan Group Acquires Best Market Audits (BMA) June 5, 2007 - We are pleased to announce that The Troy Dolan Group has acquired Best Market Audits (BMA). BMA will operate as the Mystery Shopping/Audit division of The Troy Dolan Group. Peter Thorwarth and his team at BMA will remain on board and continue to run the BMA operation as it has for the past 16 years. BMA was founded in 1991 by Peter Thorwarth and is one of the most respected Mystery Shopping companies in the United States. BMA is focused on providing the highest quality services in the area of Mystery Shopping, Audits and Incentive Programs. BMA is a charter member of the MSPA. The Troy Dolan Group is a management consulting firm specializing in Customer Experience Management (CEM), providing an array of services, including Mystery Shopping, Customer Surveys, Training and Consulting to help their clients build brand loyalty and increase market share and profitability.