At The Troy Dolan Group we offer our clients an array of choices when it comes to surveying customers and prospective customers. "Customer Satisfaction is Worthless, Customer Loyalty is Priceless" This is the title of a best selling book by Jeffrey Gitomer and we at The Troy Dolan group live by this credo and the teachings of this book. We encourage everyone to read it. Although we are very proud of our technology and the variety of ways we can offer to deploy surveys, we are most proud of our ability to develop quality questionnaires. A survey is only as good as the questions asked. Many customer satisfaction surveys are bland and address only if the customer is "satisfied". At The Troy Dolan Group we are not satisfied with "satisfied", and neither should you. Our surveys are designed to dig deeper and see if the customer was thrilled with their experience or very unhappy and why. "Satisfied" means they may visit you again, or they may not. You want your customers to be thrilled with your service and their experience with your organizations so they become LOYAL CUSTOMERS. By asking the right questions, the right way, you can determine the customers' true feelings about their experience. Thus, getting REAL information that you can use to improve the customer experience and create LOYAL CUSTOMERS. Comment Card in Surveys Direct Mail Surveys Web-based Surveys IVR ( Interactive Voice Response - via Touchtone Phone) Surveys Telephone Surveys Please speak to a Troy Dolan Group representative for more information.